Global Entry is a game-changer for frequent international travelers. It allows for expedited customs clearance upon arrival in the U.S., and best of all, it comes bundled with TSA PreCheck, making airport security a breeze for domestic flights too.

But while the application process is straightforward for most, it's not uncommon for applicants to make avoidable mistakes - or even face denial. This guide walks you through the five most common errors applicants make and offers advice on what to do if your Global Entry application is rejected.

Why Global Entry Matters

Managed by U.S. Customs and Border Protection (CBP), Global Entry helps pre-screened travelers speed through U.S. customs using automated kiosks at major airports. The program costs $100 for a five-year membership and includes the benefits of TSA PreCheck, which costs $78 on its own. For international travelers, the extra $22 is a no-brainer.

But that value comes with a vetting process - one that can go sideways if you're not prepared.

5 Common Mistakes When Applying for Global Entry

1. Incomplete or Inaccurate Application

It may sound basic, but even minor typos or skipped questions can delay or derail your approval. Be especially cautious when entering:

  • Legal name (must match your passport)
  • Address history (last five years)
  • Employment history
  • Travel history

Double-check everything before hitting submit. Mistakes can cause your application to be delayed, flagged, or even denied.

2. Failing to Disclose Past Legal Issues

Even if a charge was expunged or dismissed, failing to disclose it could be grounds for denial. CBP conducts a thorough background check using multiple databases - including criminal, immigration, and customs records.

Be honest about your history. You're always better off disclosing a minor past offense than trying to hide it and being caught during the review process.

3. Overlooking Travel History Requirements

If you've lived or worked abroad in the last five years, or if you've traveled extensively, make sure to include that information. CBP wants to understand where you've been and why. Omitting this data - even unintentionally, could raise red flags.

4. Skipping the Interview or Not Preparing for It

Once conditionally approved, you must either schedule an in-person interview at a Global Entry Enrollment Center or choose the Enrollment Upon Arrival option, where you can do your interview at your port of entry as you return to the United States. Some applicants assume this the interview is just a formality, but it's actually a critical step.

Be prepared to:

  • Bring required documents (passport, driver's license, conditional approval notice)
  • Answer questions about your travel habits and background
  • Review your application for errors with the officer

No-shows or unprepared applicants can be denied on the spot or have their applications delayed.

5. Assuming You're Entitled to Approval

Global Entry is a privilege, not a right. CBP has full discretion in approving or denying applications. Even if you've never had legal issues, being flagged for inconsistent or suspicious travel patterns, customs violations, or unresolved fines can disqualify you.

Approach the process with the seriousness it deserves.

What Happens If Your Global Entry Is Denied?

Despite your best efforts, it's possible to be denied Global Entry. Here's what that means—and what you can do about it.

Reasons for Denial

Some of the most common reasons for rejection include:

  • Providing false or incomplete information
  • Past criminal charges or convictions
  • Failing to disclose past arrests or criminal record
  • Customs or immigration violations
  • “Ineligibility” based on a risk assessment (which CBP does not have to disclose)

What to Do If You're Denied

  1. Check Your Denial Letter Carefully
    CBP may not give a detailed reason, but they will often point to a general category (e.g., background check issue, failure to meet program requirements). If it's unclear, you can submit a Freedom of Information Act (FOIA) request to the CBP to get more details.
  2. Appeal the Decision
    While CBP does not offer a traditional appeals process, you can submit a Trusted Traveler Program (TTP) Reconsideration Request through your TTP account. Be sure to:
    • Remain professional and respectful
    • Address any concerns raised in the denial
    • Provide documentation or clarification if you believe a mistake was made
  3. Consider Reapplying After Time Has Passed
    If your denial was due to a temporary issue - like a recent speeding ticket or unresolved fine - you may have better luck reapplying in a year or two after your record is clean.
  4. Explore Alternatives
    If Global Entry isn't an option, you can still apply for TSA PreCheck alone. Other options include:
    • NEXUS (for travel to/from Canada)
    • SENTRI (for U.S. – Mexico border crossings)
    • Mobile Passport Control (free app, limited to certain airports)

Pro Tips for a Successful Global Entry Application

  • Use a credit card that reimburses Global Entry fees (many premium travel cards offer this perk)
  • Schedule your interview at less busy enrollment centers or consider Enrollment on Arrival at select airports
  • Keep your TTP login credentials handy - you'll need them to check application status and schedule interviews
  • If conditionally approved, act quickly to book your interview, as slots can fill up months in advance

Final Thoughts

Global Entry offers serious perks, but it comes with a serious application process. A little diligence on the front end - honesty, accuracy, and preparation - can save you the frustration of delays or denials. And if you do get denied, it doesn't have to be the end of the road.

By knowing your options and understanding the process, you'll be one step closer to faster, smoother travel for years to come.